How Voreflow handles data.
Product privacy information for this application.
Information processed
Voreflow stores account identity, workspace membership, tickets, messages, attachments, knowledge articles, assets, billing identifiers and service events needed to provide the application. Contact form messages are stored so Vorelyon can respond.
Access and sharing
Workspace data is available according to the roles shown in the product. Payment processing uses Stripe when enabled. Remote-session metadata may be exchanged with Voredesk only when that integration is enabled and verified. The service is hosted on a Hetzner Cloud server in Germany. Outbound account email is disabled during early access.
Retention and requests
Workspace owners can export ticket data. For access, correction or deletion requests, use the contact form. Contract-specific retention and processing terms should be agreed before a paid production deployment.
Security
Application access checks, HTTPS and private attachment delivery are part of the product design. Technical error logs may contain an IP address. Local database and media backups are retained for approximately 14 days; external disaster recovery and incident procedures must be finalized for commercial operation.
This page describes the current application design. Controller details, subprocessors, retention periods and the final processing agreement must be completed before public commercial operation.